Shipping policy

Shipping Policy

Last updated: September 16, 2026

At Reauche Essence, we are committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are processed and dispatched from our fulfillment location in the United Kingdom.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Destinations

We currently offer international shipping to selected countries and regions, including countries within the European Union and other international destinations.

Shipping availability may vary depending on the destination. If your country is not available at checkout, we are currently unable to ship to that destination.

3. Shipping Rates & Delivery Times

European Union

Standard International Shipping: £14.99

Estimated delivery time:

3–5 business days

Please note that delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, and other circumstances outside our control.

International

Standard International Shipping: £23.99

Delivery times for destinations outside the European Union may vary depending on the destination country and local carrier.

The applicable shipping charge and available delivery option will be displayed at checkout before you complete your purchase.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause delays beyond the estimated delivery timeframe.

5. Tracking

Where tracking is available, tracking details will be provided in your shipping confirmation email.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Delivery Delays

While we work with reliable shipping carriers, delivery times can occasionally be affected by:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Incorrect or incomplete delivery information
  • Events outside our control

If your order is delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Please ensure that your shipping address is correct and complete when placing your order.

If you provide an incorrect address and the order has already been dispatched, we may not be able to change the delivery address. Any additional shipping costs resulting from an incorrect address may be the responsibility of the customer.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and products.

If your package appears to have been lost in transit, please contact us so that we can investigate the shipment with the carrier.

9. Contact Us

If you have any questions about shipping or your order, please contact us through the contact details provided on our website.

Reauche Essence
Website: reaucheessence.com